Give us the facts that help locate the fault
Symptoms taken seriously
We ask about tripping, heat, smells and visible damage before attendance.
Immediate danger first
We prioritise making the electrical risk safe before planning the repair.
Next steps explained
We tell you what caused concern and whether further parts or work are needed.
Act carefully when a fault shows warning signs
Loss of power, repeated tripping, a burning smell, unusual heat or visible damage all need sensible handling. Keep clear of exposed or overheated equipment and don't repeatedly reset a circuit that continues to trip. When you call, tell us the property type, when the fault began and which rooms, circuits or essential equipment are affected. Mention smoke, smells, heat, noise or damaged accessories clearly. This information helps us judge the reported symptoms before attendance. Our first task on site is to identify the immediate electrical danger and make it safe before working out what repair is needed.
Call-outs arranged according to availability
We provide urgent electrical repairs when we're available, but we don't run a 24-hour service. Calling directly gives you the quickest way to explain what has happened and find out whether attendance can be arranged. Once on site, we investigate the fault rather than repeatedly restoring power without finding the cause. Some problems can be addressed during the visit, while others may need replacement parts or further planned work. We explain what we've found, what has been made safe and what needs to happen next.
Frequently asked questions
Do you provide emergency electrical cover all night?
No. We arrange emergency attendance when we're available and don't operate a round-the-clock service. Call us with the symptoms and location of the fault so we can discuss current availability.
Should we keep resetting a circuit that trips?
No. Don't repeatedly reset a circuit that continues to trip. Keep away from exposed, damaged or overheated equipment and tell us which circuit is affected, when the problem began and what happens when it trips.
What should we tell you during an urgent call?
Describe the property, affected rooms or circuits, warning signs and any visible damage. Tell us about burning smells, heat, buzzing, repeated tripping or loss of essential equipment so the situation is clear.